G7020 USB Scanning Problem

[wandree]

I have a G7020 for a few years now.  Just recently it stopped Rec. my WIFI.  After a few tries, I hooked up a USB cord.  It prints ok but when I went to Scan. I get a message on the printer that it is not connected to the computer.  

Anyone else had this problem?  Or is there anyone that can help.

[ArthurJ]

Hi,

So we can best assist you, please let us know what version of Windows or Mac your computer is running. 

We look forward to your reply. 

[wandree]

Windows 10.  Also, my printer is next to my desk top.  WiFi is strong.  It works with the desk top with no problem.  I-phones and everything else.  Therefore, it is net the WiFi.  

[bradthetechnut]

Arthur probably will be able to better assist you with the WiFi part.  Meanwhile, as for USB hookup, did you run or download the software for USB setup?