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G7020 Scanning to wrong user on computer


Good Afternoon -

Just received a G7020 and did a wireless setup.  Installed the IJ Utility on my computer and did alot of testing with scanning and printing.  Took it to the user is was purchased for, installed the drivers and IJ utility of their laptop, but the scan to computer showed my username and pc name on the printer itself.  After doing a couple of  "all data" resets, my username and their pc name shows on the printer in the scan to computer section on the printer itself.

Is there an easy way to change the scan to computer to be his username and his computer name?  Because right now, scans are going to my profile on his computer.  When it should be going to his profile (documents).

From what I can tell, this can't be done in the IJ Utility.

Thanks in advance.



Product Expert
Product Expert


You can adjust the scan from the operation panel settings from IJ Scan Utility. Please click HERE for more information. 

If the issue persists,  I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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