Hi gsalzer85,
First, please make sure all of the inks are at least 3/4 full.
Next, please load plain paper and then follow these steps:
1. Please press the wrench and screwdriver button on your PIXMA G7020 one time.
2. Press the right arrow 4 times to select Maintenance and press OK.
3. Press OK on Nozzle Check.
A test page will print.
Did a black grid print to the right of |BK| at the top of the page?
Below that, did 2 blue, 2 pink and 2 yellow bars print?
The nozzle check can be viewed in the manual here:
https://ij.manual.canon/ij/webmanual/Manual/All/G7000%20series/EN/UG/ug-134.html
If the nozzle check does not print correctly, please perform a printhead cleaning:
1. Please press the wrench and screwdriver button on your printer one time.
2. Press the right arrow 4 times to select Maintenance and press OK.
3. Press the right arrow to select Cleaning and press OK.
After the cleaning is complete, please print another nozzle check. If the nozzle check does not print correctly, perform another cleaning. Perform a deep cleaning if nothing changes after that.
Once 2 cleanings and 1 deep cleaning has been performed, if there is no change in the nozzle check, please perform an ink flush:
1. Please press the wrench and screwdriver button on your printer one time.
2. Press the right arrow 4 times to select Maintenance and press OK.
3. Press the right arrow 7 times to select Ink Flush and press OK.
4. Press OK on All Colors.
5. Press OK again.
6. Use the left arrow to select Yes and press OK.
7. Use the left arrow again to select Yes and press OK.
The ink flush will commence and will take about 8 minutes to complete.
Once done, please use the left arrow to select Nozzle check and press OK.
If the issue still persists, your PIXMA G7020 would require service. If your PIXMA G7020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
If your PIXMA G7020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
