G6020 printer prints very faintly

[Bluto49]

My G6020 prints too faintly to read. I can't tell how much black ink I have because it's all black on black. I try to refill the ink supply and nothing flows from the bottle. I've cleaned, I've flushed to no avail.

Any thoughts?

[ArthurJ]

Hi,

 Since you have performed the cleanings and ink flush, but the issues persists then the printer will require service. 

If the printer is in its 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

You can take advantage of this offer by calling the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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