G6020 Printer alignment issues and blue stripes

[drbrockdvm]

Hi all, 

Any help would be appreciated. My printer has suddenly decided to have several issues when printing:

1. printer head alignment - suddenly printing parts of my documents with off-set lines so the font looks blurry. 

2. Horizontal jumps in the printing 

3. Portion of the document doesn't print at all in a vertical stripe. 

I've tried cleaning the heads, deep cleaning the heads, doing an automatic print head alignment and a manual print head alignment. When doing print head alignments there are large blue stripes across a portion of the page for no apparent reason. 

These issues occur regardless of which computer or phone I print from, but I'm running Windows 10 Enterprise. 

Any help would be deeply appreciated. 

[Patrick]

Hi drbrockdvm,

Were you able to resolve this issue?

If not, please try cleaning the encoder:

Cleaning the Encoder (Timing) Strip - G6020

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