G5020 Won't accept default to cassette paper source

[Liberty4Ever]

I have a few iOS devices which print just fine, but from my Windows 10 laptop I get error message about adding paper to rear tray, when I want to use the cassette, which has plenty of paper.  Even though I set the properties to use my setting (including the cassette as paper source) as the default, before pressing Print, that doesn't stay.  After the error message about the rear tray, I look at the properties again, the source is changed to rear tray.

I went to print preferences, Page Setup tab, Print Options dialog box, and checked "Disable the paper source setting of the application software"...problem NOT solved.

What I want to do is always by default to use the cassette, and print on plain paper.  I want to use the rear tray only for printing photos, or media other than plain paper.  I keep my printer in a desk where I don't have enough room to extend the rear tray. 

The problem started when I tried to print an e-mail from Outlook 2013, which I still can't do.

Any help would be appreciated.  TIA

[ArthurJ]

Hi,

Just to confirm, when you installed the printer on your laptop did you select add printer or did you download/install the driver from the Canon website? 

We look forward to your reply. 

[Liberty4Ever]

I probably downloaded and installed from the web site, but not sure.  I did NOT use the install CD.

I am now able to print from Firefox correctly.

[UnmcleBill]

I have the same problem. Canon has not helped. The documentation does not directly address the problem where I set the printer to use the cassette and then the printer requests the rear feed. I have re-installed the software, downloaded the latest driver (it matched the existing one).

Does anyone know how to fix this bug?

[UnmcleBill]

I tried to add the device to this issue and it did not find the pixma g50**. How come?