G3200 deep cleaning of printer head not working

[cjensan]

Hello All, 
I have a G3200 printer and if I press and hold the stop button till the light flashes 2x it will move the printer head and do a cleaning. But if I hold it till it flashes 3x for a deep clean the orange and power light flash alternating and nothing else happens. It never completes a clean this way and will sit like this for hours. 

Any suggestions? 
Also is there any way to manually clean the color nozzles as I can only get it to print in black. 

[ArthurJ]

Hi,

It sounds like the printer is going into an error state when trying to perform a deep clean. I recommend reaching out to Canon support. The real time feedback of a live technical support call/chat would be very beneficial in this case.

You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

[cjensan]

I have resolved this. Apparently the deep clean procedure on the site is incorrect. You have to let the orange light flash 5 times then release. It did complete the deep clean and worked perfectly after that.

[Danny]

We're glad it worked out, cjensan!  We want to make sure the information we provide is accurate, so could you please give us a link to the page you went to?  If there's something wrong there, we want to correct it!

[cjensan]

https://support.usa.canon.com/kb/index?page=content&id=ART166826

Clearly states 3 flashes. It needs to be released on the 5th flash.

[Danny]

Thanks.  We'll run it by our engineers for review!

[insan3]

It's still not updated on the Canon support site as of October 16, 2023.

[insan3]

I made an entire account just so I can like and comment on this. I just looked up the deep clean issues and just happened to come across your comment during a google search. Thanks for letting us know about this because Canon still has not updated their guidelines as of October 16, 2023. I was getting an error of 7 flashing blinks on my G3202 after flash 3 times release. *insert eye roll here* flash 5 times and release DID work to deep clean. 

[rickyratchet1]

I want to confirm the 5 flash rule. I just bought a G3200 and solid blacks were printing with a purple tint. I did the 3 flash deep clean and no changes but tried the 5 flash clean and now it's printing dark black as dark black. I'm lucky to have found this forum or I would have just lived with it.

Thanks

Ricky