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Filter fail message with Canon MP490

bodhi_boy
Apprentice

Hoping someone can assist, as I've been trying for some time now to connect my Canon MP490 printer—which has previously functioned perfectly—to my new Macbook, and cannot seem to find a solution.

 

I've tried deleting the printer and reinstalling it as advised by others on this forum, but my problem is that when I go to the Canon website to download the driver, it says "There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver." This is the case for all of the most recent operating systems, going all the way back to Mac OS Sierra v10.12. I tried printing without installing a driver and got an error message. So I tried downloading the Sierra driver since that appears to be the most recent version, but also got an error and was unable to install.

Is there any way to run this particular printer on newer operating systems, or do I need to get a new printer?? I don't want to get a new one until I'm sure I've exhausted all options, so hoping someone here has insight. Canon Support won't help because the model is too old to provide tech assistance with apparently.

1 REPLY 1

jrhoffman75
Legend

macOS Sierra was the last 32-bit version of macOS.

About Mojave (macOS 10.14) and 32-bit Apps - The Mac Observer

Your printer driver, since it is an older printer, is most likely 32-bit.

I don't think you will be able to get your printer to work with your new computer.

John Hoffman
Conway, NH

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