I recently got a new computer and am attemptingto install the software for our PIXMA MG5420 on it. The install normally progresses fine, UNTIL it comes to printer setup. It registers tha the printer is connected to our Wi-Fi, but I keep getting 'Error: port could not be created. :0000'. I did not have this issue when installing the software onto my previous machine. I've tried diconnecting my ethernet and running solely off the Wi-Fi, the USB is connection is not connected (per the instructions)...I'm stumped.
Computer is running Windows 10 Pro. I can provide more specs if needed.
When you switched the printer connection from Ethernet to wireless, was the printer able to find your network and then connect after you entered your network password?
We look forward to your reply.