Error Code 6A81 - MG6220

[TDubbs63]

Hello,

My AIO #MG6220 printer keeps displaying the 6A81 error code

I’ve replaced ink cartridges, recycled the power, unplugged while on, pressed “start” five times and waited 60 seconds before turning back on, and attempted to move the slide all the way to the left.

There have been no blockages this whole time.

Thanks!

[ArthurJ]

Hi,

If nothing is blocking the print head and it wont unlock from place then the printer has experienced a hardware failure and would need to be replaced. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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[jimbutt]

I had this same error.  I've had it in the past when the sponge popped out.  That was easy to fix, but this time, the part shown here was found in the same head docking area.  I can't see where it goes, and I think it may go on the bottom of the head.  So sad, but I think it may be time to replace this old friend.  This has been an outstanding All-in-one printer. Anyone need cartridges?