Error 5C00

[bamdenton]

Canon MP620 makes loud noise and stops with error 5C00 on bar of screen and says see manual but can't find anything in manual about this error.  No paper jam, but ink tray goes to extreme right and stays there.  Thank you for any help.  Bill

[Tiffany]

Hi Bamdenton!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any error messages or other details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

[bamdenton]

I'm running Vista, but the printer was not connected to the computer if that makes any difference.  The only error is the 5C00 message.  Thanks for helping.

[Julius]

Hello bamdenton.

Please try the following to see if we can resolve your issue:

1.  Turn the printer off.

2.  Unplug the power from the printer for at least 5-10 minutes.

3.  While unplugged, remove any paper from the unit.

4.  Double check for any obstructions found in the unit or paper paths.

5.  If no obstructions are found, plug the power back in and turn the unit on.

If these troubleshooting steps do not work, please contact our support group for further assistance at http://bit.ly/Phone_Support.

[Julius]

Please try the following to see if we can resolve your issue:

1.  Turn the printer off.

2.  Unplug the power from the printer for at least 5-10 minutes.

3.  While unplugged, remove any paper from the unit.

4.  Double check for any obstructions found in the unit or paper paths.

5.  If no obstructions are found, plug the power back in and turn the unit on.

If these troubleshooting steps do not work, please contact our support group for further assistance at http://bit.ly/Phone_Support.

[bamdenton]

Thank you.  I have tried this, but I can't get to all the gears without removing the cabinet of the printer so  that I can clear them.  How do I do this?  It must be simple to remove a few screws holding it on.  Thanks again.  Bill

[Julius]

Hi Bill!

The only areas you would want to check for obstructions are the two trays you load the paper in, and the back cover of the printer.  You should not unscrew or check any further into the printer than those areas.  Check out the link below for step-by-step directions on the areas to check:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...

If nothing is found in these areas only, please reach out to our technical support team using the link above.

Thanks!

[bamdenton]

Thank you!  I'll try it and if not successful, I'll contact support.  Bill