I received error 1410 and did all the things advised. I even removed the print head and cleaned it. All to no effect.
We bought a new MX922 and it works fine wtih the cartridge supplier we use. As a last effort before trashing the non-functional MX922, I called Canon support and described the problem. The agent stepped me through some steps that were totally non-rational, but totally corrective. We now own two printers that work.
Here is the solution:
The problem is that the error-code-1410 screen gives reverse information. For example, if it shows PGBK as the failed cartridge that is the reverse of the actual fact. No matter how many PGBK cartridges we tried, the message came back that the PGBK cartridge was not recognized. In fact, the PGBK was the only functional cartridge. The agent walked me through a replacement step - cartridge by cartridge. First I replace the M (magenta) cartridge and closed all the covers. The error screen showed M and PGBK as the failed cartridges (totally reverse of the fact). I continued replacing the cartridges that were showing as good until the last showing-good one was replaced. Then the printer work up and worked fine. KUDOS to the Canon technical support agent.
I don't understand such reverse instructions. If I were looking for a bad actor, I would suggest that this is an attempt to have the printer owner take the printer in for repair and pay the charge for a simple, DIY repair, plus the cost of new cartridges. If that is so, this is a bad business model. Shame on you.
