ERROR MESSAGE 5100

[Grumpy2019]

Code:  5100, the ink carriage remains to the left after a paper jam.  I've shut it down and restarted.  Carriage after shut down will go to the right and then immediately to the left and remains there.  

[Tiffany]

Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model Canon 

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[Grumpy2019]

My model number is MG3620,  I have looked and looked for any stray pieces of paper, and nothing, however the error message 5100 still exsists and the carriage goes to the left and remains.

[Grumpy2019]

I have fixed the problem.  Evidently when I was getting my strips of paper out I got ink/oil on the fine thin strip inside.  I used my headset magnifine glass, tweezer, and moist towelettes to carefully remove the ink/oil.  I know that probably wasn't a recommend solution, but it worked and the printer is back printing again.