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Do I need to delete the installation for my Canon MX920 before reinstalling it with a CD?

Kaythea
Apprentice

It was working fine till I tried to scan a document into my PC.  Now it won't even print an ordinary file.  When scanning it kept asking me for a password or pass phrase.  I don't have one, never did.  Why are the instructions both on printer front window and in online manual so useless?  My last Canon was a breeze to use.  I only replaced it because I bought a new computer and thought it was time to update my printer too.  What a stupid thing to do.  If I can't fix this by the end of the week, it's going to the dump and I'll never use Canon again. I really resent having to think about paying a technician to fix something which ought to be so simple.

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