Code 5,157,69 - MG5520

[LauraKosmos]

I have a PIXMA MG5520 printer.  The printer works, the copier works, but when I try to scan, I get a Code 5,157,69.  I have uninstalled and reinstalled the software, but nothing seems to work.  So my guess is that there is a setting which somehow got changed.  Please help.

[RickDahari]

I am using Canon E460 and it has been working fine before. I recently updated my PC to Widows 10. I have downloaded all the necessary drivers for the printer but now I cant scan from the Canon Quick Menu. I keep getting the Code 5, 157, 69 message. What is wrong? Can anyone help please? 

[gedonis]

Not solved for me. I am using Canon G7040

[Fochest]

I had the same error: the problem was, that a mac scanner utility was connected to the scanner already and my wife tried to scan on another windows machine. So if you get this error, check for other (mac) devices.

[akjack]

After much research, I think that I have finally found a solution that worked for me.  I have MX490 on Windows 10.  When I did the Paint test, listed above, it gave me 2 different scanning options for the same system.  Here is what I believe happened.  When I used Windows plug and play to add a device it created a  generic driver system.  Then, I downloaded the actual drivers from Canon. That created another device and driver system for the same scanner.  Having 2 drivers for the same system does not work.  I believe that the combating drivers/software is when you get the error message "system cannot connect because another user or program is using the system".  This is one of the issues I had, along with the error codes in this feed.

So, Here is my solution:

click Start/search

click Control Panel

click or search for Device Manager

click Imaging Devices

single click and hi-lite the driver that you do not want to keep and using the scroll bar on top click X for delete.

Only having 1 driver system solved my problems.

Hope this helps you as well.

[d3dt3k]

6 years later after this reply was shared and a few Windows OS's later, this tip still works in Windows 8. Not sure what precipitated for this to happen, but we need more of these forward-thinking programming efforts on the root level of all devices such as this effort, going forward. Thank you, @Ramona. ❤️

[Connectix]

I have the same problem. I can print but keeps getting the same error messages as above. Tried all solutions and nothing yet

[ArthurJ]

Hi,

If you continue to have difficulties with this error after reviewing the pages in this thread, I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

[CanoninD]

Turning off my work VPN did not work, nor did uninstalling and re-installing the drivers, or disconnecting and reconnecting my USB cable. For years I had used the printer and scanner via a USB connection without issue, then one day I started receiving Code 5,157,69 and was unable to scan. After trying everyone's suggestions without the issue being resolved, I decided to setup wi-fi on the printer and miraculously the IJ Scan Utility was able to connect to the scanner. I hope this will help someone else having issues as well.