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Canon ts9100 support code 1259 won't go away

Josie101
Apprentice

Can someone help me troubleshoot?

I have an ancient Canon TS9100 and I got a paperjam when trying to print something. I cleared the jam but now I'm getting support code 1259 and it won't go away no matter what I do. I've already removed the tray a million times. There is nothing blocking the printer. I tried reloading the paper. I've tried turning it on and off again. The control panel with the screen is in the right position. The videos shared by Canon Product support staff shared in previous posts in this community does nothing to help. I'm at a loss.

How do I fix this?

1 REPLY 1

DerrickL
Authority
Authority

This code says the paper output tray is not open or not open all the way or the sensor that tells the printer the tray is open is not working or jammed with some small piece of paper.

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