Hi Hjd74,
If you are getting paper jam errors and you can't locate any jammed paper, you can try removing the ink using the steps provided HERE. When the inks are out, you can check the inside left and right of the printer for any torn paper or obstructions.
You can load the ink back into the printer and then you can try printing again to see if you run in to the same error.
If you run into the same issue, I would need some additional information to assist further. If you could reply to this message with the information below, we will be able to provide additional trouble shooting steps.
- How many times does the alarm light flash between pauses or what error code do you get when printing?
- DId this start after a jam? If so, where did you have to remove the jam from?
The printer has a 1 year warranty and you can click the link HERE to create a Canon account to see what service options you have.
Outside of the 1 year warranty, you can contact our sales department at 1-800-652-2666 to use our Upgrade Program. The Upgrade program will give you a discount and free shipping on a replacement printer.
