Cannot community with PIXMA MG3022 to scan, printer works just fine

[alb3]

After updating my Mac to OS 15.5, I can no longer communicate with the scanner, PIXMA MG 3022. The printer function works just fine but when I try to scan, using the Canon IJ Utility2, the error code, 15, 157, 0 indicated, says like there's no communication with the printer. I have tried all the recommendations provided by the error code with the exception of connecting it directly to the computer rather than through Wi-Fi.

I have downloaded several other drivers from the Canon website which are recommended with no success.

Any suggestions would be most appreciated! Thanks

[kimg1954]

Wow, this is eerily similar to a problem I'm having with loss of scanning under Mac OS 15.5.  I just posted my issue a few minutes ago, so you'll see it in here.  Yours is the FIRST one I've seen on a Mac "losing sight" of a Canon scanner, and I've been looking around online for a good week now!  I hope that, together, your post and mine, will lead to someone at Canon and/or Apple to drill down and nail this odd problem!

[alb3]

Yes, it's very encouraging to find someone else having this problem I've been having for the last week. Have you considered also posting this problem on a Apple community website. I'm not totally convinced that the problem is with the canon product since we are both having the same problem with two different printers but with the same update to our OS. I am about to also post on an Apple community website. Looking forward to seeing where this is gonna go!

[kimg1954]

I'm gonna focus my efforts here with Canon, vs taking it to Apple.  I like Apple's products & software, but I'm doubting they will lift fingers very high on investigating a driver for another company's peripheral device.  Looking back in this page, there are numerous instances going years back where a Canon scanner vanished from a computer host, but the printer part remained intact.  So I think it's far more up to Canon to take this latest glitch to the appropriate Apple channel, rather than us end-users try to.  Based on these past instances, Canon should know and exercise their past protocols to get this quickly to the right Apple team and demand quick resolution (unless Canon themselves can fix it, which I rather doubt).  Best of luck, stay in touch here on your experience!

[alb3]

Someone on the Apple site showed me how to actually get my printer to scan. There is an app on our Apple computers called Image Capture. I have tried it now and it works just as well as the app for the printer. Don't know if you're interested but if you are you might try this until they fix the real problem. Just a thought

[kimg1954]

Hi alb3, THANK YOU for that tip from Apple!  I just tried that Mac IC app, and it DOES recognize the scanner side of my PIXMA TS9521Ca!  I'd never tried it before ... I'm much happier now!  But I hope Canon does work with Apple to get the other method to recognize the scanner side under Mac OS 15.5.

[alb3]

Hi king1954,

That's great to hear, it works for you too. Yes, I'm also happier right now in the interim until they get the 15.5 fixed. If I hear anything else I'll let you know.

[alb3]

Hi king1954,

Just wanted to let you know that I tried my scanner using the Canon app and it seems to be working now. I tried it three times. I haven't changed anything to fix the original problem.

[kimg1954]

Thanks for your update, alb3.  Interesting that nothing "seems to have" changed, and suddenly it works.

I just ran the Canon IJ Lite app here, and it now works for me too!  Finds the scanner, gives me a menu screen of different ways to scan, etc.  Before, it would just search indefinitely for a scanner and never find one.

I also removed my "printer only" Canon device in MacOS Settings > Printers & Scanners, then I re-added it from the same window.  The new device definition now INCLUDES the heretofore missing "Open Scanner..." button, which is what I used to see until opening my report in this forum.  And it does operate the scanner properly.

In the past day or two I believe Canon must have silently corrected their device software for Mac OS 15.5 compatibility, and propagated it around via auto-update.

Thank you very much for keeping me posted!  On we go ...

--Kim

[alb3]

Hi Kim,

I didn't even know they had a auto update capability. But it seems that you're right; so glad to have its fixed!

Yes, on we go and take care!

Al