12-21-2023 03:30 PM
Computer stats - Windows 10 Pro, Acer laptop, connected wirelessly, both are connected to the same wifi - sees it but says offline - have removed and readded, have unplugged printer and restarted, have restarted the laptop. Sometimes it fixes it sometimes it doesn't. I've removed and readded the driver multiple times. It works for a bit and then all of a sudden it's offline again. Can use airprint and I can print from my other laptop. I'm at a loss as to why this one won't stay connected.
12-27-2023 02:23 PM
Hi,
Please use the steps HERE to disable the IPV6 setting in the printer.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
05-26-2026 10:45 AM
This is happening to me too. Have tried everything. I basically have a brand new printer that won't print. Really disappointed with this Canon product. It connected fine for a while and then boom, says Printer Offline.
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.