05-13-2022 08:40 AM
I have a TR7020 and am trying to print from a wireless connection on a Mac. The printer doesn't print and when I check the status on the Mac it says to Load Paper but there is paper in the cassette. When I test the printer by doing a copy it finds the paper and makes a copy.
This just started happening. I tried resetting the printer and also updated the firmware but the problem still continues. Does anyone have any ideas?
05-13-2022 02:47 PM
What is the size and type of paper that is loaded in your printer?
If you are using letter sized plain paper, you can print from cassette. Please follow these steps:
1. In the program that you are printing from, please click on File and then Print.
2. In the Print window, click on "Show details" at the bottom. If you see "Hide details", go to the next step.
3. In the drop down box in the middle, choose Media & Quality.
4. From the Feed From drop down, choose Main tray.
5. Click Print.
For more information, please use this link:
05-13-2022 05:06 PM
It turns out that I tried printing from another computer and the printer worked. So I went back to original computer and de-installed the printer and then re-installed it. Then printing worked. Either the driver got corrupted or when I reinstalled a newer driver was used. I hope this helps others who may have a similar problem.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 188.8.131.52
PowerShot SX420 IS - Version 184.108.40.206
PowerShot 620 HS - Version 220.127.116.11
PowerShot SX720 HS - Version 18.104.22.168
PowerShot G1X Mark III - Version 22.214.171.124
PowerShot G7X Mark II - Version 126.96.36.199
PowerShot G9X Mark II - Version 188.8.131.52
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.