Canon TR4720 - Error message: Install the print head correctly

[JeffA1]

My printer stopped, so I replaced the black ink cartridge, which is what the error message had pointed out: "col  blk  168A". I was certain to be sure that the cartridge was the correct one, and installed fully, taking it out and back in several times and seating it properly. Now when I power up the printer, the ink cartridge slides half way, and then SLAMS back to the right....continuously, unless I pull the power cord. Help appreciated.

[ArthurJ · Accepted solution]

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

Should the issue persist, the printer would require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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[qureshom]

Hi Arthur, 

I am having a similar issue where I am getting the same error code. I also tried using your solution, however, it is not fixing the issue. My question is that I have only replaced the blank ink cartridge. When I install the blank ink cartridge PG-275XL. I leave the color cartridge slot CL-276 empty. Would this be contributing to the 168A error code?