Canon Printer MX922 printing blank sheets

[getthepaper]

I have a Canon printer MX922 and it has recently been "printing" blank pages. It goes through the entire print behavior but the page comes out blank.  This may happen two or three times in a row and then it will print the page properly.  I have run a print test and all of the colors, including black, print out fine.  I checked my doc in print preview and the doc is there but it fails to print consistently.  All ink levels are good and all are OEM print cartridges.  I downloaded and installed updated drivers.  I am running Windows 10.  Thanks for any help.

[Danny]

Hi, getthepaper!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

[Patrick]

Hi getthepaper,

First, a test of your PIXMA MX922 should be performed.  To do this, please follow these steps:

1.  Please press the MENU button on your PIXMA MX922

2.  Use the down arrow key until the wrench and screwdriver icon is selected, then press OK

3.  On Maintenance, press the OK button

4.  Select Print nozzle check pattern and then press OK

5.  Select Yes and then press the OK button

Please compare your test page with the example added at the bottom of this post.

Did a black grid print to the right of |PGBK| at the top of the page?

Are there any boxes missing within the grid?

Below that, did 3 blue, 3 pink, 1 yellow and 1 gray bars print?

If anything is missing, please make sure that each ink tank contains ink.

Next, perform a few printhead cleanings:

1.  Please press the MENU button on your PIXMA MX922

2.  Use the down arrow key until the wrench and screwdriver icon is selected, then press OK

3.  Select Maintenance then press OK

4.  Select Cleaning and press OK

5.  Select Yes and press OK

After performing 2 or 3 cleanings, please print another test page.

If the test page still does not print correctly, your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[getthepaper]

Hello Patrick, and thank you for your response. I went through all of the maintenance, and alignment tests multiple times, and it does not print out the entire color pattern for the nozzle check.  It stops printing after the first pink bar.  Also, the head alignment test has failed twice. 

[ArthurJ]

Hi,

If you have performed 2 deep cleanings and the color bars still wont appear, there is a possible issue with the print head or the OEM ink cartridges are not feeding into the print head correctly. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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