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Canon Pixma TS9521c Cutting off one side when printing


I just recently got this printer as a Christmas gift because I have been wanting to do my own graphic design business. It said that it has a lot of different sizing options and that I can print directly on a 5x7 piece of cardstock without having to cut. I am not sure what I am doing wrong but when I am in the easy photo-print editor and choose the size I want to print it looks good but then when it comes out of the printer it is either zoomed in too much or moved up and cuts off one end. If someone could help me with this that'd be great as I would really love to get started on this! Another question is, is the easy photo print editor the only editing software that comes with the printer or do you have a suggestion on another one to use for a graphic design/greeting card business. Thanks!


Product Expert
Product Expert


What version of Windows or MacOS is your device running? 

If you would like assistance in real time, You will need to register your Canon gear HERE to access additional support options. 

We look forward to your reply.