Canon Pixma MX490 series won't print because the function is nor supported on the app?

[Katie1123]

I'm trying to print a document from acrobat pdf. I click print, get to the print page and hit the yellow print button. Then I get a notification saying it cannot print due to the functions not being supported.  I'm so confused. 

 

[jrhoffman75]

What app are you using to try and print? Perhaps the app doesn't have the ability to read a PDF file?

[Katie1123]

It's the regular print plug in.  I do have the Canon print app as well and it won't read the document either to print. Its a pa fishing license we bought online last night. My Canon pixma is several years old

[jrhoffman75]

Try opening the document in a PDF reader and print from it. 

Tight lines. 

[Katie1123]

I tried. I was using acrobat reader

[jrhoffman75]

Don’t know then. I never experienced that before. Maybe give Canon a call tomorrow at 1-800-OK-CANON. 

[Katie1123]

Okay thank you