04-02-2023 03:17 PM
I have tried cleaning the black cartridge in about a dozen different ways (shallow isopropyl bath, hot water, q-tip, cleaning contacts) and have already run all the cleaning options I have on the software as black or all options. The test page prints out THE SAME every single time. I have no idea where the problem is, it clearly can squirt out black ink, but it fails RELIABLY in the same way in the same line every time.
04-02-2023 03:59 PM
Welcome to the Canon Community Forum, Okahuma!
The model printer you have isn't sold or supported in the US market, but it does sound like a bad cartridge to us and we'd recommend waiting to test that theory before doing any further troubleshooting.
If you're outside of the USA and would like to consult with a printer technician, you can also reach out to Canon in your country for help. You'll find contact information here: Canon.us/globalsupport
We wish you the best!
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