04-19-2020 05:12 PM
All our Canon Pixma TS8220 printers cannot print from bottom paper cassette tray.
Our TS8220 printers are new, just purchased from Bestbuy online on March 26, 2020.
The printers set default print paper source from back tray. We have to feed paper one page at one time.
We are unable to set TS8220 paper source to bottom cassette tray.
In fact, there is NO paper source setting at the printer. Even we set the PC software to source paper from bottom cassette tray. But the printer did not get this setting. It only source paper from back tray.
We google search and found Canon TS8220 printers had this exact unable to print from bottom paper cassette tray problems since 2013. Numerous complain continues since 7 years ago. No reply ever since from Canon.
We are angry. We are mad. We are furious Canon has not response to this problem. We are shamed of such company with lousy product and 2013 defects unresolved.
01-05-2021 02:50 PM
Hello everyone.
If you have the most current software installed on your computer from your My Canon Account, and you've followed the above instructions (or you cannot follow the above instructions for any reason), you may need to reach out to support for one-on-one troubleshooting.
You'll find your personalized support options within your My Canon Account. You can sign in or sign up at canon.us/account
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