02-21-2023 12:58 PM - last edited on 11-01-2023 08:55 AM by Danny
I recently visited Canon URL (https: // ij . start . cannon/Tr4720 ), which was what came with the box. I was asked by a Shawn at customer support who aske me if he could call instead of chatting to make it easier. His number was 617-420-[xxxx] from Everett, MA. He told me I had all kinds of viruses (18,435 to be exact), including a trojan virus. He tried to scam me out of $459.00 for cleaning up the computer and adding Windows 11-which my computer can't even support. I told him I would call him back because this certainly didn't sound right even though it was coming right from Canon support.
I had a reputable computer repair service check my computer and it was virus free, with no problems at all! Canon-you need to do something about this!! I don't know how many people have been scammed this same way! Cano-you bear responsibility for this and should correct this before the lawsuits come rolling in!
[URL edited to protect other users.]
Solved! Go to Solution.
02-22-2023 09:10 AM
Hi, djdfiveo! We can understand your concern and we can assure you that you did not speak to a Canon USA representative. We don't provide any virus support and we don't charge for support for in-warranty printers. Our phone numbers are also all toll-free, beginning with area codes like 800 and 866. Our name is also misspelled in the URL you provided. Other organizations are counting on spelling errors to drive traffic to their imitation sites. Our name has always been spelled with just one N in the middle.
You can get everything you need to set up your PIXMA TR4720 at https://ij.start.canon (again, please note the spelling).
Hope this clears things up!
02-21-2023 01:03 PM
See this thread: https://community.usa.canon.com/t5/General-Discussion/Scammed-by-Non-Canon-Support/td-p/405828
02-21-2023 02:42 PM
I don't think Canon would misspell Canon as "Cannon" in the URL.
02-21-2023 07:18 PM - edited 02-21-2023 07:19 PM
Go here instead: Canon : Official | ij.start.canon | TR4720 (manual.canon)
I suggest you delete your thread.
02-22-2023 08:55 AM
Turn in the phone number to the county/city attorney. Let them handle it.
02-22-2023 09:10 AM
Hi, djdfiveo! We can understand your concern and we can assure you that you did not speak to a Canon USA representative. We don't provide any virus support and we don't charge for support for in-warranty printers. Our phone numbers are also all toll-free, beginning with area codes like 800 and 866. Our name is also misspelled in the URL you provided. Other organizations are counting on spelling errors to drive traffic to their imitation sites. Our name has always been spelled with just one N in the middle.
You can get everything you need to set up your PIXMA TR4720 at https://ij.start.canon (again, please note the spelling).
Hope this clears things up!
02-22-2023 09:27 AM
Thank you for your help!
10-31-2023 01:32 PM
here’s the problem. We followed your instructions in YOUR manual. And this happened.
10-31-2023 05:33 PM - edited 10-31-2023 05:53 PM
@Eblanton81 wrote:here’s the problem. We followed your instructions in YOUR manual. And this happened.
Greetings,
This is inside the manual.
Your printed manual should show:
Which takes you here:
Does your manual show something different? If so, where did you get it. Did you buy your printer from a retailer or from a online store?
Is it possible you mistyped something and visited another site or page?
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
12-19-2023 10:00 AM
That's how I got into trouble in the first place
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