I had the same problem. Apparently printing in color uses different cartride. After many, many trial not working, I finally ordered a new print head from Canon (had tried cheaper version - did not work). It went in slick as glass. I did have to totally uninstall and reinstall the printer, using the newest driver (2016). Works perfectly with beautiful printing. Was it worth almost $100 for the new print head? Yes, because I love the quality of this printer and I do still print directly onto cd/dvd's. Good luck!
