Canon PIXMA IX6500 Cyan partly missing

[GG1957]

Hi all, 

I've got this problem for a while now and I have no more ideas about what to do. 

As you can see from the photo, the cyan prints the first line but not the other two in the test page. 

I have changed the printhead with a brand new one but the problem persists.

Before that I tried several tricks like changing ink cartiges, cleaning the printhead, accurate cleaning from printer setting, cleaning the electrical contacts, reloading drivers, changing PC with different OS, switching off the printer for a while (unplugged), to no avail. 

I am thinking that it should be some defect in the printer itself. Any suggestion?

Thank in advance

Giovanni 

[BillS]

Hi GG1957,

The print head may need replacing if, after all print head and ink tank troubleshooting has been performed:

• The nozzle test appears broken or to have horizontal white streaks.
• One or more of the colors is missing from the Nozzle Test.
• The colors are incorrect on the Nozzle Test.
• A print head error is indicated on the unit.
• The printer powers off when the print head is installed.

If your printer is still under warranty :


For toll-free technical support, please call 1 (800) OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. ET, excluding holidays).

If your printer is no longer under warranty :

• For toll-free technical support, please call 1 (800) OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. ET, excluding holidays). Pay for support is required on all units outside their original warranty, unless covered by a Canon Extended Service Plan. If it is determined that the problem you are experiencing is due to a failure of the printer's hardware, the pay for support charge will be canceled. If your out of warranty printer is determined to have a hardware problem, you have the option to purchase, at discounted pricing and free next business day shipping , a new or refurbished product from our current product line, which includes units with Canon's new ChromaLife inks, PIXMA Technology, and a limited manufacturer's warranty.
  
  
• You may purchase a print head* by calling 1 (800) OK-CANON (1-800-652-2666) between 8:00 a.m. and 12:00 a.m. midnight, ET, Monday through Sunday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance. Be sure to have your model number (iP4820) or part number (QY6-0080-000) ready for the sales person.
  
  * Please be aware that a print head may not correct the issue and the part is not returnable.

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[GG1957]

Hello,

I have already changed the print head with a new one, same problem after that.

[Patrick]

Hi GG1957,

Because replacing the printhead did not get your iX6520 to print correctly, your iX6520 would require service.

Please contact our support group using the following link:

http://Canon.us/ContactLI