Canon MX922 not aligning after cartridge replacement

[spgreenfield]

Replaced the Canon brand PGBK with Canon brand cartridge and it refusing to align. Have not tried other colors to see if the whole grouping was bad….and of course I threw away the original box!

[ArthurJ]

Hi,

Does an error code appear when you try to align? Were you able to print a nozzle check? 

We look forward to your reply. 

[spgreenfield]

Yes to nozzle check and no there were no error codes. It’s as though the new cartridge had a completely different registration for alignment….looking at the printout it seems like I was having double vision…I could scan the nozzle check and attach if you’d like….

[spgreenfield]

[spgreenfield]

If I put the mostly dead cartridge back in, it’s aligned. I wonder if the cartridge is just bad? All have been Canon brand cartridges….

[ArthurJ]

Hi,

Based on the nozzle check, I recommend a encoder cleaning. Please click HERE for more information about how to perform a encoder cleaning. 

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[spgreenfield]

I already tried that. There was nothing that came off the strip. If the encoder isn’t healthy why would ANY of the cartridges align?

[ArthurJ]

Hi,

Since the encoder is fine but the PGBK is still bad, it may be the cartridge. If replacing the cartridge does not work and the cleanings do not work then the printer needs service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[spgreenfield]

And since I went to the expense of using costly Canon brand replacement cartridges, will Canon absorb any of my replacement cost???