Canon MX922 Getting stuck - support code 6000

[sw1932]

Hello, I have a MX922 and the print head was getting stuck on the left side. I would then get a support code 6000 error.  Everything I looked at said something was blocking the printhead.  I could not physically move the head to the right side so after looking inside the printer I found behind the printhead and belt a small white L shaped clip that was sticking out a bit.  I pushed the clip up and I was able to push the printhead over to the right. When I turned the printer back on it looked like it was going to come up normally but then the print head got stuck again, this time on the right side. It's almost as that piece came out again but now I can't see it because it is behind the print head.  Has anyone seen this before? Any help is appreciated.

[Patrick]

Hi sw1932,

Your PIXMA MX922 would require service.  If your MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MX922 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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