Canon MX920 is always offline

[MathijsMoonen]

A couple of months ago I bought a Canon MX920 series printer and after I installed it it worked perfectly fine, however, since a couple of days ago I'm no longer able to print. Every time I press the 'print' button I get the message 'The printer is offline. Please check if the printer is either connected or turned on' (rough translation, i'm using a dutch computer). After having done both those things the printer still doesnt work. The printer works fine for all the other computers in my house, except for the one i'm using. The computer system that I use is Windows 7. 

Does anybody know how to resolve this issue? 

[iotabuck]

Worst Printer and Printer support ever!! There is no rhyme or reason why it goes offline and then mysteriously starts printing again!! I have tried everything! Most solutions here will not work because the boxes stay grayed out. Others just don't work period. I contacted suppoort and they have me jump through hoops that lead nowhere. I know it is the printer because everything else is working just fine. My internet connection, my laptop prints at work on other printers.  I switched from HP for a better quality printer but it's completely useless if I can't use it when I need it!!

[spofcher · Accepted solution]

There too many steps here.

It is so easy for human error.

Plus, I do not want to turn off my firewall.

[Keith496]

Hi, 

I have had my Canon MX920 for over a year. About a month ago, the printer started disconnecting from the wifi router, sometimes in the middle of a job. Nothing has changed since I bought the printer. The only way I can get it to work is to turn it off and turn it back on again, but even then, it will disconnect in the middle of a scanning job,

I have a Macbook Pro and a Netgear router.

[Michael]

Keith496,

What is the connection status of the printer?

1.  Press the Menu Button on the printer.

2.  Use the arrow buttons to select Setup and press OK.

3.  Select Device Settings and press OK.

4.  Select LAN Settings and press OK.

5.  Select Confirm LAN Settings and press OK.

6.  Select Print LAN Details.  Then confirm the printout.

7.  A sheet will print displaying the network information.

Is the link status 'Active' or 'Inactive'?

What is the SSID?

What is the signal strength percentage?

This didn't answer your question or issue? Find more help at Contact Us.

[swillieturner12]

I can't thank you enough for this solution! I've been looking for help with this issue for hours. Some were far too convoluted, too technical and/or didn't work, regardless.

This was a simple and easy way to once again become connected and print.

Truly appreciate the assistance!

[jbrock6]

i am having this same problem and i printed the LAN Details, I have 91% signal strength, the SSID is our home internet name, &  i dont see anything that says "link status"- i have Wired Lan Connection that says "active".  However i cant print and it says my printer is "offline". What should i do to get it online?

[Patrick]

Hi jbrock6,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[klrkt]

FWIW

The printer scanner works great.

Problem (for me) was the windows network driver - which made it look like the printer configuartion was the issue.

As it happens I installed linux mint.

Now network, scnner, printer -  all works great.