Canon MX870 No printing of documents but test page works fine

[blueruffian]

Please help.

I have been trying to print emails and other documents from my iMac and my printer goes through the motions of printing but the paper comes out blank.  I did the utility and all colors are fine and show all loaded.  The utility page prints but nothing else will printer out.

Just started happening out of nowhere and I am not getting any code or error messeges.

Any help would be appreciated as I have a huge deadline coming up and I have tried everything I know what to do!

Thanks in advance!

[Tiffany]

Hi Blueruffian!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

[Ramona]

Hi blueruffian,

Performing at least one cleaning and two deep cleanings on the printer may resolve the issue.  To do this, please follow the steps located at the link below:

Performing Print Head Cleanings

Hope this helps!

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