Canon MX860 printer error code 6C10

[Micool]

Have Canon MX860 printer error code 6C10 will not print HELP!!! Can not find info on what this code is. Anyone have an idea?

[Patrick]

Hi Micool,

The 6C10 error is a generic internal error code. Unfortunately, it could mean one of many things. To resolve the 6C10 error, please follow the following steps:

1. Turn off the printer and disconnect the power cord and USB cable.

2. Remove paper from the automatic sheet feeder (in the back).

3. Gently pull jammed paper out, if any.

3-1. If paper is visible from the ASF, use both hands to pull the paper out slowly.

3-2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

5. Check ASF with a bright light to check for obstructions. Remove any if found.

6. Open the rear cover to check if the paper is jammed.

7. Pull out the cassette and check if the paper is jammed inside the cassette area.

8. Load paper back into the ASF or cassette.

9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

If the above procedure does not resolve the 6C10 error, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

[auntmike9953]

I also have error code 6C10. I have no paper jam. I confess my MX860 sat (inside my home) unused for 4 years. Since all the ink cartridges are now empty, I suspect the ink seeped into places inside the printer it was never intended to be. I have cleaned and cleaned the inside works (without disassembling), but I still get the 6C10 error message. I am willing to disassemble it to give it a thorough cleaning if that might work. Suggestions are invited.

[Patrick]

Hi auntmike9953,

Because there wasn't a paper jam causing this, it would appear that your PIXMA MX860 would require service.   You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[krissoko]

Patrick--

I also have a Canon MX860 with the 6C10 error code. I have followed your directions and still receieve the error. I'd like to utilize the upgrade program but every time I call the 866 number, it tells me they're closed. I called last night at 11pm EST and this morning at 8:45 am EST. Are the operating hours you have listed below EST?
Thanks

[Danny]

Hi, krissoko!  Our US-based sales team opens at 9 AM ET (6 AM PT).  Hope to talk to you soon!

[princetd001]

I am having the same issue I live in Canada . i am getting an error - error code 6C10 while try to print using your product CANON PRINTER PIXMA MX860. Can you help to fix it or get me a replacement as mentioned below? can i get a replacement? What is the procedure ? You mentioned in your email that ou are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

am i eleigible for canon's upgrade program? how do i get it? i live in Canada.

[Albertomx860]

I have the same problem, it used to recover after power off but now is stuck for good. No paper jam. I cleaned as much as I could but no help. Is there a plan for trade in or discounts? 

[holavson]

I also had 6C10 on my MX860 which I only use for scanning. The code probably came after I accidentally tried to print with the ink cartridges all dried out. Tried several times to remove power and USB cable, but the error code returned.

At last I found a suggestion for another printer model reset and tried on my MX860:

1. Remove power cable and leave off for 60 seconds.

2. While power cable is disconnected, press power button five times.

3. Connect power cable

Voila! Error code gone.

[jrpdlhp]

Thank you for this!  I have an MG6120 that fires off that code every other time the power goes off (after it scolds me that we did not shut it down properly as if we had control over that).  I have powered it up and down multiple times, removed the cable, etc., but after numerous iterations of that, I tried this 3-step process and it worked the first time.