02-01-2023 12:32 PM - last edited on 02-03-2023 09:44 AM by Danny
Just bought a TS9521C and I'm unable to sign up for the Auto Replenishment Service. I've registered my printer, it shows that it's eligible, I've downloaded the EIS Registration software, and tried to sign up. I get to the "Shipping" screen and it hangs up with this error code "Error when updating product. Please try again later!"
I called Tech Support this morning, spoke with a nice man, who spent almost an hour with me. He was stumped as well. Fill out a ticket, and now I wait.
I have an HP printer, which prints beautifully, but it won't load different kinds of paper. So I bought the TS9521C to fill that gap. Signing up for the replenishment program with HP was a breeze. Not a happy camper.
02-03-2023 10:51 AM
I recommend you reach out to our support team so they can assist you with getting set up with the replenishment program. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
02-03-2023 02:13 PM
I'm registered, I was on the phone for over an hour, trying to sign up, no success. Tech Support filled out a ticket on my issue. Haven't heard back yet.
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