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Canon MX494 Scan from printer buttons

Alby
Apprentice

I've got a MX494 which is plugged in to a computer with the USB cable. No matter how hard I try, I cannot get it to scan by pressing the buttons on the printer. I've downloaded and installed all the drivers and software required, and I can scan from the PC using the IJScan Utility. However, I do really need to be able to scan using the operations buttons. I've gone through the help documentation, but to no avail. When attempting to scan via the operation buttons, it gives me a choice to scan wirelessly (which I don't want to do) or to scan using the local USB connection. Attempting to start the scan using the OK button doesn't work, and if I hit the "color" or "black and white" button, the display just says "Please wait a while..." and after 30 seconds just goes back to the dialog that says "Scan (Local USB)" without producing any errors.

1 REPLY 1

Danny
Moderator
Moderator

Hi, Alby!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

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