10-23-2019 03:04 PM - edited 10-23-2019 03:04 PM
I've had the Canon MX 452 since 2013 with no problems until now. I use it wirelessly and my Windows 10 laptop and Windows 7 desktop are connected to it.
Last week, I bought a OEM color cartridge. After installing it, I can no longer print from my laptop computer? AFter I send a print job, I get a message saying "estimated ink levels cannot be read".
HOWEVER, on my desktop downstairs, it has no issues reading the new ink levels? And I can print flawlessly.
What I tried so far:
So, I un-installed the drivers on my laptop.
Then, I downloaded the drivers from the Canon website.
NOW, when I went to install them, I chose the wireless option. It couldn't detect the printer? Even after numerous tries. The printer is connected wirelessly, or else my desktop would be able to work with it.
Great, so I installed the drivers using Windows 10 printer manger software.
AFter doing this, my laptop still can't see the new ink levels?
Why can't my laptop all of a sudden communicate with the Pixma 452 when my desktop can just fine?
Any help is appreciated.
I tried called Canon tech support, but they $19.99 for a service call??
10-23-2019 04:45 PM - edited 10-23-2019 04:49 PM
If the ink levels are showing accurately on one computer, the issue may be related to firewall/security software on the other computer. Try temporarily disabling any firewall programs that are running on the second computer. Then launch the status monitor on that computer to see if the ink levels can be displayed properly.
If the issue persists, uninstall the drivers and remove any copies of the printer that are showing in the Devices and Printers section of the Control Panel. Next, reinstall the MP Drivers from our website which are available here. If the MP Driver installation cannot automatically detect the printer on the network, try using the IP address method during the network detection phase of the install. You can obtain the IP address by printing a network information page from the printer. Details can be found here. If the setup can complete, try viewing the printer status again to see if the ink levels appear correctly.
10-23-2019 06:12 PM
Yes, I did shut off all firewalls.
The problem still persists.
This is very frustrating. I've vhanged ink before, always using OEM, and I never had an issue.
IDK why my laptop can;t communicate with the printer.
10-23-2019 06:15 PM - edited 10-23-2019 06:19 PM
ANother problem, when I click on the driver to reinstall, it doesn;t give me the option to input the ipaddress? It says can;t detect printer on network, go to USB, but I no longer have a USB connector. I got this printer back in 2013.
How do input the ipaddress?
Oh I printed the LAN paGe, which do i input?
IPv4 IP adress: 192.168.1.45
IPv4 default gateway: 192.168.1.1
Subnet mask: 255.255.255.0
IPv6 IP adress: FE80:0000:0000:0000:1A0C:ACFF:FEF7:9909
10-24-2019 10:24 AM - edited 10-24-2019 10:31 AM
Oh I printed the LAN page, which do i input?
IPv4 IP adress: 192.168.1.45
IPv4 default gateway: 192.168.1.1
Subnet mask: 255.255.255.IPv6 IP adress: FE80:0000:0000:0000:1A0C:ACFF:FEF7:9909
For now, the IP of the printer is 192.168.1.45
The gateway address is the IP address of your router on your LAN.
Here is something you can do to troubleshoot. Open a browser and type the printers IP address, press enter. This should open the printers webserver. You should be able to see the ink level, etc there.
Keep the following in mind. The router has assigned 192.168.1.45 to the printer. If the printer is turned off, not used or goes to sleep for an extended period of time, the router might and could think the printer no longer exists on your network. It might then reclaim the IP it assigned previously (x.x.45) and hand it to another device requestng connection.
This is not something to do with Canon (specifically), its how router's manage the pool of address' they hand out to devices that connect or in some cases "come and go" from your network. Like your cell phone for example, that leaves your network everyday when you go to work and return.
What I recommend it that you assign a static IP to the printer. This can be a reserved IP or one that does not reside in the pool of address' your router keeps available for devices requesting connection to your network.
The static or reserved address never changes, regardless of when, how often the printer is used, turned off, etc. This way devices on your network, phones, computers, etc can always "find" the printer at its static or destination IP because it never changes.
Not reserving or using a static IP means the IP address of the printer might change. Then, when you try to print, the job is sent to a destination that might be incorrect or no longer exist. The good news. A static IP only has to be set up once. Moving forward you'll always know what IP to use for your device.
Bay Area - CA
~R5 C (220.127.116.11) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring~6D2 (v1.1.1) Retired ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
10-24-2019 02:30 PM
Hi, I loggen into my router seetings and ip changed to 192.168.1.29
So, on my Desktop, i typed that ip adress in my browser..........no problem communicating with the printer.
Again on my laptop, it cannot find the printer??
I have no idea why? All firewalls are off.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 18.104.22.168
PowerShot SX420 IS - Version 22.214.171.124
PowerShot 620 HS - Version 126.96.36.199
PowerShot SX720 HS - Version 188.8.131.52
PowerShot G1X Mark III - Version 184.108.40.206
PowerShot G7X Mark II - Version 220.127.116.11
PowerShot G9X Mark II - Version 18.104.22.168
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.