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Canon MP490 printer driver won't install with Intel NUC

earthcomedy
Apprentice

Hello

I've had a Canon MP490 hooked up to an HP laptop (2014 HP Envy) for many years without a problem.

This laptop recently failed and I have now moved the printer to a newer computer - Intel NUC running Windows 10 Home. 8i3BEK1 - March 2020

When I try to install the drivers, the printer cannot be detected and the installation fails. Yes, I've cycled the power and what not.   Avast anti-virus does detect the media reader though.

I disabled AVAST and the installation still doesn't work. 

Any ideas?

1 ACCEPTED SOLUTION

earthcomedy
Apprentice
3 REPLIES 3

earthcomedy
Apprentice

I also just temporarily hooked it up to another newer 2020 HP Laptop - and the installation works fine. And I printed something just fine. So something with the Intel NUC machine. 

 

 

I have upgraded all the drivers to the latest on the Intel NUC. So eliminated that as an issue.

earthcomedy
Apprentice

Problem solved!

Read this Intel NUC thread to see how I troubleshooted and fixed it.

https://community.intel.com/t5/Intel-NUCs/Intel-NUC-8i3BEK1-and-Canon-MP490-printer-driver-problem-N...

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