06-23-2022 09:58 PM
Hello
I've had a Canon MP490 hooked up to an HP laptop (2014 HP Envy) for many years without a problem.
This laptop recently failed and I have now moved the printer to a newer computer - Intel NUC running Windows 10 Home. 8i3BEK1 - March 2020
When I try to install the drivers, the printer cannot be detected and the installation fails. Yes, I've cycled the power and what not. Avast anti-virus does detect the media reader though.
I disabled AVAST and the installation still doesn't work.
Any ideas?
Solved! Go to Solution.
06-24-2022 11:33 PM
Problem solved!
Read this Intel NUC thread to see how I troubleshooted and fixed it.
06-23-2022 10:46 PM
I also just temporarily hooked it up to another newer 2020 HP Laptop - and the installation works fine. And I printed something just fine. So something with the Intel NUC machine.
06-24-2022 01:21 AM
I have upgraded all the drivers to the latest on the Intel NUC. So eliminated that as an issue.
06-24-2022 11:33 PM
Problem solved!
Read this Intel NUC thread to see how I troubleshooted and fixed it.
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