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PIXMA TS6020 Error Code 1030: Paper Jam

New Contributor

Our printer keeps saying it has a paper jam but there is no jam. We have followed the steps many times to clear the jam but there's nothing there. We've tried turning it off and unplugging it but when we turn it on again it reverts back to the error code and it seems there's no way to reset it. I tried calling Canon but since we bought the printer in 2017 we are outside of the 1-year warranty window so the automated system hangs up on us. If we need to get a new printer I'd like to at least send this back to Canon so they can refurbish it rather than trashing it. Is there an address where I can send it? Any suggestions would be much appreciated. Thanks.