Canon MG7120 not printing at all

[mfnj]

I just started having this issue.

i printed over 30 pages about 2 weeks ago, no problem.  no printing since then.

I tried to print today... absolutely nothing.

i changed out ALL the ink tanks.  nothing.  could not even get the pattern to print to check for clogging or alignment

could not print from my computer, nor would making a copy directly on the printer work.

cleaned and deep cleaned the heads - nothing

tried to aligned the print head - nothing printed, so could not align

please advise if there is a solution to this issue

[James_C]

Hello mfnj,

First, please make sure that the ink tanks are installed in the printer correctly and are in the correct order.  The order from left to right is as follows:

CLI-251BK
CLI-251GY
CLI-251Y
PGI-250PGBK
CLI-251C
CLI-251M

Next, a test of the printer should be performed.  This will tell us if the printer is working correctly.  To do this, please load letter-sized paper in the PIXMA MG7120 and follow these steps:

 1.  Flick the HOME screen and then tap Setup.

 2.  Tap Maintenance.

 3.  Tap Print nozzle check pattern.

 4.  Tap Yes.

The Nozzle Check will print. If it does not print correctly, please perform a few printhead cleanings.

To perform cleanings, please follow these steps:

 1.  Flick the HOME screen and then tap Setup.

 2.  Tap Maintenance.

 3.  Tap Cleaning.

 4.  Tap Yes to clean the printhead.

 5.  Tap Yes to print another Nozzle Check.

Does the Nozzle Check print correctly?

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[mfnj]

James,

you quote the exact same info to everyone who has this problem, and they respond that it doesn't work.  ditto for me... i already did all those things multiple times.

then a few who have contacted service have posted that they are requested to take their printer in for repair.

if you have an inside line, maybe you should contact Canon and find out what the issue is so you are not telling people to do things that are useless.

although i liked my Canon, it may be time to move on to another brand, as this level of "support" is unacceptable.

thanks,

-m

[EOSjourney]

Mine died the same death following an easy life. The second canon printer that I wanted to love, but that didn't hold up well - thinking of trying Epson as I've heard good things about them. I'm still a devoted Canon photographer though.

[sdmmjan]

my Pixma M7120 was working fine.  Printed 2 photos at about 8am, and they were fine.  Went to print additional  items and the printer went through its process but only shot out blank sheets.  Did all of the tests and maintenance indicated on the forums, tried to reset printer, watched several You Tube how to videos.  It seems no one has an answer.  May be time to switch to a less expensive, more reliable brand that really does have support staff.

[Danny]

Hi, sdmmjan!  While this thread began before it happened, we have since retired the PIXMA MG7120.  Although Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

[Metolius]

This is crazy, multiple customers reporting the same exact problem and the advice is to send the printer in for service?

I have followed all of the advice in all of these threads and my printer STILL "prints" blank pages.  This is a systemic problem across multiple models.

[ArthurJ]

Hi metolius,

Can you take the ink out of the printer and reply with the information that you see on the cartridges.  Ink number, where they were made and any other information you may see.

If they are third party cartridges that could be the issue. If they are Canon cartridges and the cleanings and deep cleanings did not work, then there is most likely a issue with the print head. Please be advised that the MG7120 was retired in 2019 and replacement parts are no longer available.

You would qualify for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 mon-Sat, 9 AM to 9pm EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.