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Canon MG6800 not printing, just blank pages.

wesdg007
Apprentice

Hey guys - 

 

My MG6800 reacts to my MAC and my windows PC when prompted - however, when the PC prints, nothing shows on the paper printout.....and when the MAC prints, black does not show on the print out.

Cleanings have been performed and the printer will print all colors when prompted through manual testing.

Wes 

3 REPLIES 3

Porcha
Rising Star

Hi wesdg007,

 

Thank you for your inquiry, and welcome to the Canon Forums.

We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

  1. Operating System of the computer?
  2. How is your printer connected?
  3. What type and size of paper are you using? ex. 4x6 glossy photo paper or A4 plain paper

If you are in the USA and need immediate assistance please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Operating Systems (desktop MAC):  MAC OS El Capitan  

Opertaing Systems (laptop PC):   Windows 7 Pro 

Printer is connected wirelessly

Paper:  8.5x11

Hi wesdg007,

 

Since the cleanings did not resolve the issue, please reply with the information that is listed on the cartridges( ink number, where it was made, etc).

 

We look forward to your reply.

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