Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon MG6800 not printing color


Hi.I am new to this forum.perhaps someone can help me.I have an almost new MG 6800 printer/scanner. My printer was working great until I installed 5 new ink cartridges in it.these were not original canon ink. The printer will not print any color. I reinstalled my driver. Checked my printer was set to default.checked color settings.all ok.then I did a cleaning.still not I did several deep cleanings.still no luck. I noticed that the ink in each of the 5 ink cartridges was going down.but no color on the test page after each deep cleaning.I pulled out the 5 ink cartridges an looked inside thinking I would see ink all over the inside of the excess ink anywhere.I tried printing a printed very slowly as if it were putting down ink on the paper.but it came out clean no color. Any idea what’s going I need to buy a new printer



Have you tried reinstalling Canon brand ink?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

No not yet.I don’t want to spend what the canon cartridges cost an find out the printer is the problem.I have used after market for years an never had a problem.

While its rue that things can break at any time it seems a strange coincidence that a new printer stopped functioning as soon a non-OEM inks were installed.

While you may have used aftermarket ink for many years w/o problem, but have you used aftermarket MG6800 cartridges?

If it was me I would buy one Canon OEM cartridge and see what happens. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic


I installed 5 canon cartridges .I have the same can the ink be going down but it’s not printing on paper. No sign os excess ink on any of the print heads

Give Canon a call at 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Thanks.I’ll give them a call

Hi, Pmorris1!  The PIXMA MG6800 series is an older model family which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

I removed the print head. I let it soak in rubbing alcohol over night. I flushed it with really hot water an let it air dry. I put it back in the printer with the new ink is working fine now. Just wanted to share that here.

08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5