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Canon G7020 PIXMA printer is showing issues through test page

JMONZON
Apprentice

I have used a test page to show the issues I am having with my printer. I am unsure what to do to solve these issues. Any help? Also, page is attached showing original vs. printer.Scan.jpegPrinter-test-page.jpeg

3 REPLIES 3

jrhoffman75
Legend

First thing to do is run a nozzle check to see that all ink cartridges are printing. I suspect that you will see that the magenta cartridge is not. Then you should run a head cleaning and even a deep cleaning.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

After doing the steps above, I noticed the Magenta cartridge wasn't printing, after running a head cleaning, it showed no sign of Magenta, so I continued with the deep cleaning and now the yellow and magenta aren't printing. What should I do now?

jrhoffman75
Legend

Assuming the ink tanks haven’t run out it sounds like you may have a failed print head. Give Canon support a call at 1-800-OK-CANON and chat with them. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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