Canon G7020 PIXMA printer is showing issues through test page

[JMONZON]

I have used a test page to show the issues I am having with my printer. I am unsure what to do to solve these issues. Any help? Also, page is attached showing original vs. printer.

[jrhoffman75]

First thing to do is run a nozzle check to see that all ink cartridges are printing. I suspect that you will see that the magenta cartridge is not. Then you should run a head cleaning and even a deep cleaning.

[JMONZON]

After doing the steps above, I noticed the Magenta cartridge wasn't printing, after running a head cleaning, it showed no sign of Magenta, so I continued with the deep cleaning and now the yellow and magenta aren't printing. What should I do now?

[jrhoffman75]

Assuming the ink tanks haven’t run out it sounds like you may have a failed print head. Give Canon support a call at 1-800-OK-CANON and chat with them.