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Canon G4010 scanner error with IJ utilities, under Windows 10

morzh
Apprentice

Hi.

 

It started recently.

The printer works, the scanner communicates first.

WHan I scan with any utility from IJ suite, first it scans. It will show preview.

But the real scan, when it ends, will show the error:

cannon-message.PNG

 

If I try to use stitching, it will scan the 1st sheet, show it, then scan the 2nd sheet and at the end show the same error.

 

What gives?

 

1 REPLY 1

morzh
Apprentice

Resolved.

 

File shield from Avast antivirus was responsible.

Turned it off temporarily, all worked.

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