cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error Message is saying "Type of print head in incorrect. Install correct print head

cathrin
Apprentice

Hi, I have already tried the suggested trouble shooting steps but the error message is still there....

5 REPLIES 5

Julius
Rising Star

Hello cathrin,

 

Which printer model are you using?  If this is a time-sensitive matter, feel free to reach us at http://bit.ly/Phone_Support  for further assistance.

 

Thanks!

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Hi,

 

I'm using MP 510.

 

Thank you,

Cathrin

Julius
Rising Star

Hello,

 

Please try reseating the print head.  Step-by-step directions can be found on the link below: 

 

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...

 

 

If the error remains, the printer may require service.  The best thing to do would be to get in touch with our technical support team at http://bit.ly/ContactCanon

 

Our technical support team will let you know of all the options you have.  Thanks!

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I followed the instructions and I still the same message but also, the three color lights are blinking, black one is semi full. Could it be that this problem occured because I have nto replaced the color cartridges?

TroyBoy
Contributor

I have an MX892 that has worked perfectly until last night.  I now have a useless electronic device that will do nothing.  I've read through 50% of the posts on this site and have seen several post in which Canon has sent a PM to the person who posted offering to and then replacing several different models of the printers with newer replacement models.  I would like to know if this is still happening or if Canon has now decided to take a different position.  If this offer still exists, I would like very much to receive that same PM offer and look forward to having my replacement delivered ASAP.

Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!