Canon 3570 support code 1300 paper jam - No paper stuck in the printer

[deepspace18]

Hi there

I had a paper jam in my printer a few days ago and it gave me a support code 1300. After having taken the jammed paper out of the printer and any loose debris the error has still remained. I've looked very thoroughly through the printer and have found no paper at all. I have also checked the roller which is clean. I have turned it on and off several times, including unplugging the power supply. 

Any help would be amazing thank you 

[Danny]

Thanks for joining the conversation, deepspace18!

So that the Community can help you better, we need to know exactly which Canon printer model you're using.  Please let us know its full name including any words or letters that precede the model number, such as "PIXMA" or "imageRUNNER." That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[deepspace18]

Hi there,

Its a PIXMA G3570 Mega Tank, I hope that helps!

[Patrick]

Hi deepspace18,

To resolve the 1300 error you are experiencing with your PIXMA G3570, please follow all of the steps provided on this page from the manual:

G3070 series > List of Support Codes for Printer Errors > What to Do When Paper Is Jammed

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G3570 and then click on the Product Support button to access your available support options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.