cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannon MX890 will not print black

Brandonmusko
Apprentice

596BEED4-AC6E-46FE-B458-03ADA702CA37.jpeg

I’m having trouble with my printer printing the color black please help!

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Brandonmusko,

If black is not printing, you can try some cleanings and deep cleaning to unclog any of the ink nozzles for the black or you can try replacing the missing black ink.

You can start by printing a nozzle check to see what ink is getting to the paper using the steps in the link provided HERE. The nozzle check will let you know what ink is having a problem. After that, you can try up to 3 cleanings and then 2 deep cleanings to see if the nozzles unclog for the missing colors. You can also try replacing the colors that are missing in the nozzle check to see if the ink tanks are the issue.

If cleaning the nozzles and replacing the tanks did not resolve the issue, it would mean the printer needs service. You can use the link HERE to access your My Canon account to view your available service options.

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.