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error code 5100

kenlen13
New Contributor

pixma mp470 canon printer

2 REPLIES 2

shadowsports
Esteemed Contributor

Greetings,

See this KB Article:

Canon Knowledge Base - Resolve Error 5100 - PIXMA MP460 or MP470

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6

Hector
Product Expert
Product Expert

Hello Kenlen13,

The 5100 error would point to a problem with the ink carriage being able to move from side to side properly. With that error, you can try opening the front to make sure the ink is seated properly and check the inside for any jammed/torn paper. If the ink is loaded properly and you did not locate any jammed/torn paper, you can also try using the steps in the link HERE to try cleaning the printer's encoder strip. If that does not resolve the issue, the printer would need service. You can use the link HERE to access your My Canon account to check what service options are available.