06-07-2013 12:12 PM
This machine will not allow faxing long distance , 1+areacode nor 1+800 or 1+866 number. Then on faxing you have to key in the fax destination number twice. I have check with others that owned the same machine - co-workers and they are having the same issue. Contacted ISP and they came in and checked lines , etc., no issues. It is the machine, one I replaced it with an MX432 it worked find with any number and not having to key the fax number in twice. This printer should have been a recall or a discount on replacement. Then why are the models replaced in less than a year when you buy another one, less then a year it is no longer available, nor are there parts. on the MX340 you can not replace the print head cradle it is not available. that printer is not 2 years old. Even though it will not fax, I should be able to use it to print and replace parts. I am now replacing 2 of these models and they were not cheap.
06-09-2013 12:16 PM
Hello sandralewis1.
Additional troubleshooting will have to be done to narrow down the cause of your issues. Please contact our support group at 1-800-OKCANON for additional assistance.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
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EOS R6 Mark II - Version 1.3.0
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